Privacy Policy

Last Updated: June 15, 2025

Welcome to getfynch.com ("Fynch," "we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Service includes:

• Account Information: When you register for an account, we collect personal information, such as your name, email address, and company information, to create and manage your account.
• User Input and Agent Communications: We collect the content, instructions, and information you provide when you interact with our AI agents via email ("User Input"). This is necessary for the agent to perform the tasks you assign. As stated in our Terms of Use, you agree not to submit sensitive personal or financial information to the Service.
• Usage Data: We may automatically collect information about how you access and use the Service, such as your IP address, browser type, and actions taken within your account dashboard (e.g., creating or managing agents). This information is used for analytics and to improve our Service.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Provide the core functionality of the Service, including processing your User Input to generate responses and actions from your AI agents.
• Communicate with you about your account or the Service, including sending administrative emails, updates, and support messages.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

Important Note on AI Model Training: We do not use your User Input or the content generated by your agents to train our core artificial intelligence models.

3. Disclosure of Your Information

We do not share, sell, rent, or trade your information with third parties for their commercial purposes. We may share information we have collected about you in certain situations:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., cloud hosting, payment processing, email delivery).
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. We encrypt your data both in transit and at rest. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention

We will retain your information for as long as your account is active or as needed to provide you the Service and to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You have certain rights regarding the personal information we hold about you. Depending on your location, these may include the right to:

• Access the personal information we have about you.
• Request that we correct any inaccurate personal information.
• Request that we delete your personal information.
• Object to or restrict the processing of your personal information.

To exercise these rights, please contact us using the contact information below. You may also review and change your account information at any time by logging into your account settings.

7. Children's Privacy

Our Service is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or comments about this Privacy Policy, please contact us at https://getfynch.com/contact.